Explore the dedicated communications website, customer portal and service guides.
connect.37-dimensions.com ↗What it can do for your business
Handle busy periods with a more organized caller experience.
Your route to a working setup
Set agent destinations, hold messages and a fallback. Queue behaviour and capacity are confirmed for your configuration.
Picture the service in use
A service desk keeps callers informed while the next team member becomes available.
How it works
A queue holds incoming callers while agents become available. Music, announcements and optional position messages can make the wait clearer. A selected distribution strategy determines which eligible agent is offered the next call.
What to prepare
Choose agents, the distribution strategy and any wrap-up time.
Prepare the welcome and hold audio, maximum wait and timeout destination.
Test with all agents busy or unavailable and with callers waiting.
Understand the costs before you commit
Waiting time can contribute to incoming call usage. External agent destinations and separately enabled recording can add charges. Confirm expected capacity and costs before a busy campaign.
Plan for a dependable workflow
If nobody receives calls, check agent availability and registration. Give callers a useful timeout destination rather than an indefinite wait, and keep announcements accurate.
A useful question before you choose
Can we change the team during the day? Available queue settings can support changes to agent participation. We confirm the controls enabled for your package during setup.
A setup designed around your needs.
Share your locations, numbers, expected usage and the outcome you want. We will review the service fit, confirm the scope and provide an itemized quote before activation.
37D owns communications infrastructure, giving us greater control over costs. Ask us to compare a suitable configuration with your current requirements and expenditure.
Let’s build the right connection.
FAST TRACK C40011
Your selected service and reference code are carried into the enquiry form. Tell us whether you want pricing, a partnership conversation or approved customer evidence.
We confirm which evidence can be shared for this service. Customer material is shared only with permission.
Build the project.
Explore eligible support.
37D uses the same innovation-support mindset for its own eligible development work that it brings to client projects. If your Canadian business is undertaking qualifying R&D or developing an innovative technology, an SR&ED or NRC IRAP conversation may be a useful part of the plan.
SR&ED readiness
SR&ED provides tax incentives for eligible R&D carried out in Canada. Start by identifying the work, uncertainty, experiments, supporting records and expenditures that need professional review.
Explore SR&ED support →NRC IRAP readiness
NRC IRAP supports eligible Canadian innovation businesses through advice, connections and, in some cases, project funding. We can help organize a project and business-readiness discussion.
Explore IRAP support →A routine technology purchase, resale or implementation is not automatically eligible. Support depends on the applicant, work, costs, timing and program decisions. Other assistance can affect an SR&ED calculation, so the programs must be reviewed together rather than simply adding assumed benefits.
37D provides independent consulting; CRA and NRC make their respective decisions. No government endorsement, award or project-specific funding is implied. CRA SR&ED information ↗ · NRC IRAP information ↗.
Before you enquire
Is this suitable for my business?
Share your location, intended use and timing. The team confirms suitability, availability and the proposed scope before an engagement.
How do I get pricing?
Use the pricing enquiry with fast-track code C40011. Tell us the scope, location, expected usage or funding need and timing so the team can review the relevant costs and terms.
What happens after I enquire?
The team reviews your context and the selected service, then agrees a useful next step: information, a conversation, pricing or a partner discussion. An enquiry does not book a call or create a purchase commitment.