Overview
Outsourcing requires clear service boundaries, escalation ownership, training material and reporting expectations. We work from the contact volume, complexity and business goals to discuss a manageable program rather than a generic seat count.
Who this may suit
Business customers and partners interested in call center outsourcing & management.
What to explore
- Define service levels
- Organize training and handoffs
- Review operating performance
What we will discuss
- Capacity and delivery locations require confirmation.
- Client-data access and security responsibilities must be agreed.
Experience, case studies & references
Want to understand the approach before moving forward? Request a relevant case study or an approved testimonial or reference. We will confirm what can be shared for this topic. Some engagements are confidential; client names, results and supporting documents are shared only with permission. No project-specific testimonial or case study has been published on this sample page.
Prepare for the conversation
Share your business location, intended outcome, timing and the kind of help you want. Our team can use fast-track code P10081 to find this exact listing. You can ask about pricing, a referral relationship, a partnership or simply whether there is a fit.
Further reading
General background sources inform the explanation; they do not establish 37D product availability. Government information checked October 28, 2026.
Training, sales and customer-contact operations.
Explore the historical YAK door-to-door campaign and India/Ghana call-center work, supported by retained training and order-process materials.
Read the YAK campaign story →Each new engagement has its own scope and terms.
B2B sales experience since around 2012.
Explore Amit’s account of sales work across companies, including online marketing services and considering potential funding alongside growth plans.
Read the B2B sales story →Experience building the operation.
Explore the call-center expansion model and a 20-photo collection of historical workspaces.
Read the story & view the photos →Experience across markets and languages.
Explore how university relationships helped develop Spanish-speaking call-center capacity for US campaigns, with a historical photo gallery from Bolivia.
Explore the Bolivia chapter →The people behind the operation.
A retained recording from a center Amit worked with in Egypt brings team energy and the human side of call-center work into view.
Watch the Egypt call-center story →Build the project.
Explore eligible support.
37D uses the same innovation-support mindset for its own eligible development work that it brings to client projects. If your Canadian business is undertaking qualifying R&D or developing an innovative technology, an SR&ED or NRC IRAP conversation may be a useful part of the plan.
SR&ED readiness
SR&ED provides tax incentives for eligible R&D carried out in Canada. Start by identifying the work, uncertainty, experiments, supporting records and expenditures that need professional review.
Explore SR&ED support →NRC IRAP readiness
NRC IRAP supports eligible Canadian innovation businesses through advice, connections and, in some cases, project funding. We can help organize a project and business-readiness discussion.
Explore IRAP support →A routine technology purchase, resale or implementation is not automatically eligible. Support depends on the applicant, work, costs, timing and program decisions. Other assistance can affect an SR&ED calculation, so the programs must be reviewed together rather than simply adding assumed benefits.
37D provides independent consulting; CRA and NRC make their respective decisions. No government endorsement, award or project-specific funding is implied. CRA SR&ED information ↗ · NRC IRAP information ↗.
Before you enquire
Is this suitable for my business?
Share your location, intended use and timing. The team confirms suitability, availability and the proposed scope before an engagement.
How do I get pricing?
Use the pricing enquiry with fast-track code P10081. Tell us the scope, location, expected usage or funding need and timing so the team can review the relevant costs and terms.
What happens after I enquire?
The team reviews your context and the selected service, then agrees a useful next step: information, a conversation, pricing or a partner discussion. An enquiry does not book a call or create a purchase commitment.
Who we work with
37D excludes cannabis businesses, businesses with 51% or more of sales from alcohol, gaming businesses and businesses involving nudity from its services and acquisitions. All alcohol products are excluded from sourcing and trade. Higher Ground beverage supply to casino customers is a limited exception to the gaming-business exclusion; it does not extend to gambling operations, financing or acquisitions.